If you are not satisfied with your purchase, please place a Service Inquiry with our customer service team within 5 days of receiving your order. Be sure to select the "Returns, Refunds or Replacements" subject line option. Please include your order number and contact information as well as the reason for your return.
Our customer service team will respond with a Return Authorization Number (RAN) and once we have received your return back at our facility you will be reimbursed. Please note: the original and return shipping charges are not applicable for reimbursement. We do not accept returns without a Return Authorization Number.
Important: Kidsbooks.com cannot refund/credit/replace an order after 45 days from the original purchase date.
If your order arrives and you notice a shortage, damages or an error, you must report it within a maximum of 5 days from when the order was expected to be delivered. Be sure to select the Order Issue subject line option. Please include your order number, contact information, as well as a brief description of the issue. Should you be reporting damages, please include pictures of the damages along with the title(s) affected - we will be happy to assist you further.
Any sealed products (music CDs, audio books, videos, software, etc.) cannot be returned once they have been opened.
If Returns should become excessive or unwarranted then Kidsbooks.com has the right to restrict or disallow returns at our discretion.
If you require further assistance, please create a Service Inquiry and we will be happy to assist you in any way we can.
Kidsbooks is committed to making its website www.kidsbooks.com usable by all people, including those with disabilities. We are in the process of making upgrades to this site to achieve this goal. Please call us at 1-844-854-3975 during the hours of 8:30am to 5:00pm EST Monday - Friday for assistance.