Please kindly note that Kidsbooks.com cannot be held liable for orders shipped to freight forwarding facilities, storage lockers or 3rd party shipping agents or companies.
The following estimated delivery time frames below begin 1 business day after your order has shipped from our warehouse:
|Country||Shipping Method||Time Frame|
|Canada||Standard||3-10 business days|
Note about order processing: Order processing times in our warehouse may take 1-3 business days (excluding weekends and holidays). However, during peak seasons with higher volumes, order processing can take 3-5 business days (excluding weekends and holidays).
During its journey, it is not uncommon for some gaps to occur between tracking updates of a package. This is especially common during times of higher volumes with the couriers. Despite lapses in tracking, packages will still be in transit to you. However, if your order does not arrive within the estimated shipping time provided above, please create a Service Inquiry with our Customer Service team for assistance within a maximum of 10 days from the estimated delivery date.
Please note: Kidsbooks.com representatives cannot provide any additional tracking information before the shipping time frame has completed.
Scheduled business days and delivery schedules are revised occasionally due to changes in distribution and volume. Service to some remote areas also may require additional delivery days. If you require further assistance, please create a Service Inquiry and we will be happy to assist you in any way we can.
Unfortunately, if your country is not on this list, we are unable to ship to you.
Kidsbooks is committed to making its website www.kidsbooks.com usable by all people, including those with disabilities. We are in the process of making upgrades to this site to achieve this goal. Please call us at 1-844-854-3975 during the hours of 8:30am to 5:00pm EST Monday - Friday for assistance.